Welcome to our Support Details page. We’re committed to providing you with reliable, responsive assistance so you can get the most out of your scripts and software purchases. Here’s everything you need to know about how we handle support inquiries, what to expect, and the resources available at your fingertips.
Email Support:
For detailed questions, bug reports, or feature requests, email us at [email protected]. Expect an automated acknowledgment within 5 minutes of submission.
Live Chat:
Available directly on our website Monday–Friday, 9:00 AM–6:00 PM (CET). Click the chat icon in the bottom-right corner to connect with a live agent for real-time help.
Support Ticket System:
Log in to your account and navigate to the “My Tickets” section to submit or track tickets. This is the preferred channel for technical issues requiring file attachments, logs, or screenshot uploads.
Initial Response:
We aim to respond to all inquiries within 2 business hours during our core support hours (Monday–Friday, 9:00 AM–6:00 PM CET).
Resolution Targets:
Simple Inquiries (billing, account access): resolved within 1 business day.
Technical Questions (installation, configuration): resolved within 2–3 business days.
Complex Issues (custom code debugging, integration): may take up to 5 business days depending on severity and required investigation.
After-Hours & Weekends:
All emails and tickets submitted outside core hours receive a next-business-day response; urgent tickets flagged “High” will be addressed within 4 hours of our support team coming online.
If your issue remains unresolved beyond the expected resolution time, you can request escalation:
Reply to your support ticket with “Escalate” in the subject line.
Our Support Manager will review your case within 4 business hours and assign a senior engineer if needed.
For enterprises or mission-critical deployments, consider our Priority Support Plan, which includes:
Guaranteed 1-hour SLA for initial response
Dedicated technical account manager
Quarterly code reviews and performance audits
Contact [email protected] to learn more.
Your feedback is invaluable. After each support interaction, you’ll receive a brief survey—please tell us how we did. We review every comment to improve documentation, training, and product quality.
Thank you for choosing our marketplace. Our team of script developers, system engineers, and customer advocates is here to ensure your success, 24/7. If you ever need assistance, we’ve got your back.